At info@thecommense.shop, we want our customers to shop with confidence. This Return and Refund Policy explains your rights and the procedures for returning products, requesting refunds, and reporting damaged, defective, incorrect, or missing items.

This policy applies to purchases made through info@thecommense.shop and is intended to operate in accordance with applicable German and European Union consumer protection laws.

Contact Email: info@info@thecommense.shop

1. 14-Day Right of Withdrawal

If you are a consumer purchasing from us online, you generally have the legal right to withdraw from your purchase within 14 days without giving any reason.

For orders containing physical goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.

If an order contains several products delivered separately, the withdrawal period begins when you receive the final item from that order.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day withdrawal period expires.

You can notify us by email at:

info@info@thecommense.shop

Your notice must clearly state that you wish to withdraw from the purchase. Please include your order number, the name used to place the order, and the product or products you wish to return.

Sending your withdrawal request before the end of the withdrawal period is sufficient to meet the withdrawal deadline.

2. Returning Products After Withdrawal

After notifying us that you wish to exercise your right of withdrawal, you must return the relevant products without undue delay and no later than 14 days after informing us of your decision to withdraw.

Before sending any product back, please contact us at info@info@thecommense.shop so that we can provide the appropriate return instructions and return location.

Please do not send returns to an address shown on a shipping label or parcel without first receiving return instructions from us. The original shipment location may not be the appropriate return-processing location.

3. Condition of Returned Products

You may inspect a product in the same way that you reasonably would in a physical retail store in order to determine its nature, characteristics, fit, and functionality.

Returned products should, whenever reasonably possible, be:

• Complete;

• Clean;

• Unwashed;

• Unaltered;

• Free from avoidable damage;

• Returned with included accessories and components; and

• Returned with original packaging where reasonably possible.

The absence of original packaging does not automatically remove your statutory right of withdrawal.

However, you may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Return Shipping Costs

If you exercise your statutory right of withdrawal because you have changed your mind or no longer want the product, you are responsible for the direct cost of returning the goods, unless we expressly agree otherwise.

We strongly recommend using a tracked shipping service and retaining your shipping receipt until your return has been completed.

If the product is defective, damaged, incorrect, or otherwise does not conform to the order, reasonable return costs will not be charged to you where we are legally responsible for the issue.

5. Refunds Following Withdrawal

When you validly exercise your right of withdrawal, we will reimburse the payments that we are legally required to refund.

Where applicable, this includes the original standard delivery cost paid by you. However, if you selected a more expensive delivery method than the least expensive standard delivery option offered by us, any additional premium delivery cost is not required to be refunded.

Where our standard delivery is provided free of charge, there is no original standard shipping charge to refund.

Refunds will normally be issued using the same payment method used for the original transaction unless another method is expressly agreed.

We will not charge a fee solely for processing a legally required refund.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is:

• Damaged;

• Defective;

• Faulty;

• Incorrect;

• Incomplete; or

• Materially different from what you ordered,

please contact us at info@info@thecommense.shop.

Please provide your order number and a clear description of the issue. Photographs or other reasonable evidence may help us assess the problem more quickly.

Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, price reduction, or refund.

Nothing in this policy limits any mandatory legal rights you may have in relation to defective or non-conforming goods.

7. Legal Guarantee for Defective Goods

The voluntary return conditions described in this policy do not replace or restrict your statutory rights concerning defective goods.

Consumers purchasing goods in Germany and the European Union may have statutory rights where goods are defective, do not have the characteristics promised by the seller, are not suitable for their normal purpose, or otherwise fail to conform to the sales contract.

Where applicable law gives you stronger rights than this policy, those statutory rights will apply.

8. Items That May Be Excluded From the Right of Withdrawal

Certain products may be legally excluded from the statutory right of withdrawal.

Depending on the product and applicable law, exclusions may include, for example:

• Goods made according to the customer's specifications or clearly personalized;

• Goods that deteriorate or expire rapidly;

• Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery;

• Goods that become inseparably mixed with other goods after delivery; and

• Other products or services specifically excluded from the statutory withdrawal right under applicable law.

An exclusion will only be applied where permitted by applicable law.

This section does not remove statutory rights relating to products that are defective or otherwise do not conform to the contract.

9. Exchanges

If you would like a different product, size, or variation, please contact us at info@info@thecommense.shop.

Where an exchange is available, we will provide instructions based on the circumstances of your order.

Availability of a replacement item cannot be guaranteed.

Your statutory rights, including your right of withdrawal where applicable, are not dependent on the availability of an exchange.

10. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@info@thecommense.shop.

We will make reasonable efforts to stop the shipment where possible.

If the order has already entered processing or has been dispatched, cancellation before shipment may no longer be possible. You may still exercise your applicable statutory withdrawal rights after receiving the goods.

11. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of your right of withdrawal.

If you wish to withdraw from your purchase, you should clearly notify us at info@info@thecommense.shop.

Any refund relating to an unclaimed or refused shipment will be handled in accordance with applicable law and the circumstances of the return.

12. Returned Parcels

Customers are responsible for correctly following the return instructions provided by us.

We recommend retaining proof of shipment until your return has been completed.

If a returned parcel cannot be identified because sufficient order information was not provided, processing may take longer while we attempt to identify the order.

13. Refund Processing

Once a refund has been issued by us, the amount will be sent back through the applicable payment method.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

We are not responsible for processing delays caused solely by a payment provider after we have successfully issued the refund.

14. Promotional and Discounted Products

Products purchased during promotions or using discount codes remain subject to applicable statutory consumer rights.

If a refund is due for a discounted product, the refund will normally be based on the actual amount paid for that product rather than its original or non-discounted retail price.

If a promotion applies to multiple products and part of the order is returned, the refund may be recalculated where necessary to reflect the conditions of the promotion, provided this is permitted by applicable law.

15. Gifts

If an item was purchased as a gift, any refund will normally be issued through the payment method used for the original transaction unless another solution is agreed and legally permitted.

16. Abuse of the Return Process

We reserve the right to investigate suspected fraudulent or abusive return activity, including returns involving products that were not purchased from our store, deliberate product damage, or materially false information.

This provision does not restrict legitimate statutory consumer rights.

17. Statutory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any mandatory rights granted to consumers under applicable German or European Union law.

If any provision of this policy conflicts with mandatory consumer protection law, the applicable statutory provision will prevail.

18. Contact Us

For questions about cancellations, withdrawals, returns, refunds, damaged products, defective goods, incorrect orders, or this policy, please contact:

info@thecommense.shop
Email: info@info@thecommense.shop

Please include your order number and sufficient information for us to identify your purchase.

We aim to review return and refund requests fairly and in accordance with applicable consumer protection requirements.